Product Return and Exchange Policy:

At Minadia Authentics, we strive to ensure your complete satisfaction with our natural hair care products. If for any reason you are not entirely satisfied with your purchase, we offer the following return and exchange policy:

1. Returns: If you are dissatisfied with a product purchased from us, you may return it within 7 days of the original purchase date for a full refund of the purchase price, excluding shipping costs. The returned item must be in its original packaging and condition, with no signs of use or damage.

2. Exchanges: If you received a damaged or defective product, or if you would like to exchange it for a different item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement product to be sent to you promptly, free of charge.

3. Return Process: To initiate a return or exchange, please contact our customer service team at. We will provide you with instructions on how to return the product and issue a return authorization number, if applicable. Please ensure that the returned item is securely packaged to prevent damage during transit.

4. Refunds: Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.

5. Non-Refundable Items: Please note that certain items, such as gift cards, are non-refundable.

6. Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

7. International Orders: For international orders, please contact our customer service team for assistance with returns and exchanges.

By making a purchase from Minadia Authentics, you agree to abide by the terms and conditions of this return and exchange policy.